Reference

What You Agree To When You Use cium918

These terms set out the rules that apply to your cium918 account — how it works, what you can do, and what we expect from you. Access to our platform depends on local law and is available where local law permits.

Account eligibility appliesLocal law governs accessTouch 'n Go eWallet · Boost · GrabPay coveredContact us to resolve disputesTerms updated when notified
cium918 What You Agree To When You Use cium918
REACH US DIRECTLY

Who to Contact About These Terms

If any part of these terms is unclear or you need to raise a dispute, our support team is the right first step. We handle account and terms queries through live chat, email and our on-site contact form — pick whichever fits how you are accessing cium918 right now.

Team online

Live Chat

Start a live chat session from any page in your account area. It is the quickest path for account-specific questions about these terms.

Email Support

Send your query in writing if you need a documented record. We reply to account and terms-related emails through our registered support address.

On-Site Contact Form

Use the contact form inside your account dashboard to raise a formal concern. We log every submission and follow up with a reference number.

HOW WE HANDLE THIS

Account Security and Policy Conduct

These terms are not just rules for you — they also define what we commit to on our side. Here is how we handle the areas that matter most to your account.

Account Data Handling

We store your account details securely and do not share them with third parties outside of what is needed to process your Touch 'n Go eWallet, Boost or GrabPay transactions.

Cookie and Session Use

We use session cookies to keep you logged in across your mobile and desktop access. You can clear these at any time through your browser settings without affecting your account balance.

Account Security Steps

Login uses an OTP sent to your registered mobile number. If you suspect unauthorised access, contact support immediately — we can lock your account and review recent transaction logs.

Requesting Changes or Corrections

To update your registered name, contact number or linked payment wallet, submit a request through live chat with your account ID. We verify identity before making any change.

Frequently Asked Questions About These Terms

These are the questions we get asked most often about how these terms work in practice. If your question is not here, our live chat team can help during support hours.

Access depends on local law and is available where local law permits. If you are in Malaysia, check whether your region allows access before opening an account.

Multiple accounts are not permitted under these terms. If we detect duplicate accounts linked to the same identity or payment wallet, both accounts may be suspended and balances reviewed.

Yes. All deposits and withdrawals — including those via Touch 'n Go eWallet, Boost, GrabPay and FPX — are governed by these terms alongside each payment provider's own conditions.

We notify you through your registered account contact — usually your mobile number or email. Continued use of your account after that notification means you accept the updated terms.

Raise it through live chat or the on-site contact form. Provide your account ID and the transaction reference. We log every dispute and respond with a reference number for your records.

We may suspend or close accounts that breach these terms — for example, by sharing login credentials, attempting access from restricted regions, or fraudulent wallet transactions. We will notify you where legally required.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.