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What You Agree to When You Use cium918

Using cium918 — whether you are browsing the lobby on mobile in Subang Jaya or funding your account via Touch 'n Go eWallet — means these legal terms apply to your account and your activity on the platform.

Account TermsJurisdiction RulesData & PrivacyAcceptable UseContact Rights
cium918 What You Agree to When You Use cium918
ACCOUNT SECURITY PRACTICES

How We Handle Your Data and Account Security

Your account data — including your registered name, contact details and transaction history from payment methods like Touch 'n Go eWallet and GrabPay — is stored securely and used only for account operation, identity verification and fraud prevention. We do not sell personal data to third parties. Here is what that looks like in practice across four areas we handle directly.

Data Retention

We hold your account and transaction records for as long as your account is active and for a defined period after closure, in line with standard financial record obligations. You may request a summary of your stored data at any time via the support email.

Cookies and Browsing

We use cookies to maintain your session, remember your wallet preference and keep your login active across devices. You can adjust cookie settings in your mobile browser, though switching off session cookies will affect login continuity.

Account Security Steps

Login uses an OTP sent to your registered mobile number. If you get an OTP you did not request, contact live chat straight away and we will lock the account while we investigate the access attempt.

Requesting Data Changes

To update your registered email, linked payment method or personal details, go to account settings and submit a change request. Some changes require identity re-verification before they take effect.

LEGAL CONTACT PATHS

How to Reach Us About a Legal or Account Matter

If you have a question about these terms, want to exercise a data right, or need to flag a suspected unauthorised transaction, our support team handles legal and account queries through the channels below. For identity or payment disputes, include your registered email and the relevant transaction reference so we can locate the record quickly.

Team online

Live Chat

Reach the support team directly through the live chat widget in your account dashboard. Available for account, payment and legal queries. Keep your account ID ready.

Email Support

Send detailed legal or data requests to our support email address. Include your full name, registered email and the specific term or data record you are asking about.

Account Help Centre

The Help Centre inside your account lists common legal questions, verification steps and how to submit a formal complaint if your issue is not resolved at first contact.

Answers to Common Legal and Policy Questions

These are the questions we hear most often about account terms, data rights and how our legal policies work in practice. If yours is not listed here, live chat or our support email can help you get a direct answer.

Access to the platform depends on local law and is available where local law permits. You are responsible for confirming your eligibility before you open an account or place any activity on the platform.

We collect your name, contact details, registered payment method identifiers such as your Touch 'n Go eWallet or Boost account, and your transaction history. This data is used for account operation and verification only.

You can submit a data deletion request through the support email. We will review it against our retention obligations before actioning. Some records must be held for a defined period after account closure regardless of the request.

Any balance remaining in your account wallet at the time of closure will be subject to our withdrawal process. You must complete identity verification before a final withdrawal is processed to your registered payment method.

Contact support through live chat or email with your transaction reference and the relevant payment account details. We check our records against the payment rail logs and respond with findings, usually within a few business days.

Changes to the terms are posted on this page. Continued use of the platform after an update is posted counts as your acceptance. We recommend checking this page periodically if you are an active account holder.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.